"Accepting the pool's account means taking them at their word when they tell us, effectively, that they are shitty businesspeople who like losing money by not thinking through their business decisions and then explaining themselves in the worst possible terms."

That actually IS what I'm saying. Not that they like losing money, of course, but that they made a mistake in offering the deal then taking it away. Shitty businesspeople are everywhere and when they screw over a customer it's not always due to racism. The members may have been racist, but does that make the owners racist by association?

I've recently been a little screwed over by a car accident. The police wouldn't talk to me to get my side or explain things to me. The insurance company wouldn't call me back after I left message after message and the body shop delayed taking even a LOOK at my car til a month later. I've been lied to, treated condescendingly and rudely, and just been plain SCREWED OVER.

If I were black, I bet I could claim I was discriminated against. But I'm not. So I just get screwed over and it may just be for no reason at all. Not every inconvenience is to blame for racism, and to be treated like I'm not as inconvenienced because I'm white, well... frankly it sounds like racism.