http://addiejd.livejournal.com/ ([identity profile] addiejd.livejournal.com) wrote in [personal profile] alexandraerin 2009-12-10 10:20 pm (UTC)

Call their customer service line at 1-760-726-7700. You should NOT have to pay return shipping TWICE. I'll call them for you if you want; I'm very good at being assertive.

Also, tell them that when they send the third computer, if it doesn't work you want a full refund, including all shipping charges, which includes the cost of your return shipping because this is just obscenely bad service.
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