Geeks.com has sent me another computer that doesn't work.

[alexandraerin]

This one works even less than other one does. Light comes on, I can hear some noise (possibly just a fan). Two different monitors plugged into it detect no output signal. Ugh, ugh, ugh. I cannot afford to ship another computer back to them, to say nothing of the difficulty of me getting a forty pound box to the post office.

Comments

[cielamara.livejournal.com]

WUT.

Wouldn't it be on THEM to replace your computer? Since, y'know, they didn't do their job?

That is such bullshit. I'm sorry that your computer woes are still occurring. What are you going to do? Is it time to activate Turbo!Bitch?

[alexandraerin.livejournal.com]

It is on them to replace the computer. But they don't handle the return shipping. Not great, but them's the terms I agreed to... at the time it seemed like a good enough deal even with that.

I'm perfectly willing to crank up the internet hate machine if it comes to that, but we'll see what their response is to the email I just sent them asking for swifter/more convenient remedies. At this point I think I'm going to just pursue a refund and get a computer locally or through Tiger Direct (http://www.tiger-direct.com), who have never done me wrong.

[cielamara.livejournal.com]

Erk. Man, I'm sorry. It seems like you've been having issues for ages.

[addiejd.livejournal.com]

Call their customer service line at 1-760-726-7700. You should NOT have to pay return shipping TWICE. I'll call them for you if you want; I'm very good at being assertive.

Also, tell them that when they send the third computer, if it doesn't work you want a full refund, including all shipping charges, which includes the cost of your return shipping because this is just obscenely bad service.

[alexandraerin.livejournal.com]

Yeah, I don't plan on paying shipping again... but I think I'm going to press for the refund now rather than relying on "third time's the charm". I've got plans, I can't wait for another computer to get here and find out if it works/survived the shipping.

[penndavies.livejournal.com]

I work for a local computer shop (unfortunately not local to you), and I have to suggest checking out what your local shops can offer. A custom-built machine with repairs done locally can be a good thing... but it all depends on the price and the quality of the components, as well as what warranty they offer, three things that are rarely all good together.

[dwer.livejournal.com]

can you try to re-seat the video-card?

[alexandraerin.livejournal.com]

I actually suspect it might be something as simple as that because I imagine they did test it before they shipped it out, and while the case is in good condition the corners of the shipping box are a little dinged up.

But I want to talk to their support people first... they have a QA (quality assurance, no doubt) sticker on the casing and I don't want to break that until I know that they'll still take it back.

[oniexpress.livejournal.com]

Definately contact customer service. *I'M* tempted to contact them and point out the black eye they're giving themselves to a new customer base, and it really is unlike them.