Geeks.com has sent me another computer that doesn't work.

[alexandraerin]

This one works even less than other one does. Light comes on, I can hear some noise (possibly just a fan). Two different monitors plugged into it detect no output signal. Ugh, ugh, ugh. I cannot afford to ship another computer back to them, to say nothing of the difficulty of me getting a forty pound box to the post office.

Comments

[alexandraerin.livejournal.com]

It is on them to replace the computer. But they don't handle the return shipping. Not great, but them's the terms I agreed to... at the time it seemed like a good enough deal even with that.

I'm perfectly willing to crank up the internet hate machine if it comes to that, but we'll see what their response is to the email I just sent them asking for swifter/more convenient remedies. At this point I think I'm going to just pursue a refund and get a computer locally or through Tiger Direct (http://www.tiger-direct.com), who have never done me wrong.

[cielamara.livejournal.com]

Erk. Man, I'm sorry. It seems like you've been having issues for ages.

[addiejd.livejournal.com]

Call their customer service line at 1-760-726-7700. You should NOT have to pay return shipping TWICE. I'll call them for you if you want; I'm very good at being assertive.

Also, tell them that when they send the third computer, if it doesn't work you want a full refund, including all shipping charges, which includes the cost of your return shipping because this is just obscenely bad service.

[alexandraerin.livejournal.com]

Yeah, I don't plan on paying shipping again... but I think I'm going to press for the refund now rather than relying on "third time's the charm". I've got plans, I can't wait for another computer to get here and find out if it works/survived the shipping.