Geeks.com has sent me another computer that doesn't work.

[alexandraerin]

This one works even less than other one does. Light comes on, I can hear some noise (possibly just a fan). Two different monitors plugged into it detect no output signal. Ugh, ugh, ugh. I cannot afford to ship another computer back to them, to say nothing of the difficulty of me getting a forty pound box to the post office.

Comments

[addiejd.livejournal.com]

Call their customer service line at 1-760-726-7700. You should NOT have to pay return shipping TWICE. I'll call them for you if you want; I'm very good at being assertive.

Also, tell them that when they send the third computer, if it doesn't work you want a full refund, including all shipping charges, which includes the cost of your return shipping because this is just obscenely bad service.

[alexandraerin.livejournal.com]

Yeah, I don't plan on paying shipping again... but I think I'm going to press for the refund now rather than relying on "third time's the charm". I've got plans, I can't wait for another computer to get here and find out if it works/survived the shipping.