Props to geeks.com

[alexandraerin]

I have been on pins and needles about how they would handle my defective computer, but today I got an email notifying me that they have received it and that I could track updates on their site. I went and logged in and under the incident report, there's a new entry for today, coded "Defective" and with a concise description of the problem(s): "distorted video // stops at recovery screen". Less than half an hour after they logged the arrival, they have already reproduced the problem. No messing around, no hoops to jump through, no attempts to deflect blame. Hopefully this means I'll either have a refund or a replacement computer soon.

Assuming the rest of this transaction goes smoothly, I'll take their customer service as more indicative of the typical experience than this one bad computer. Not only have I heard good things about geeks.com from others, but I did receive a total of three pieces of hardware from them, two of which (external hard drive/back up thingy and a long-needed replacement monitor) I'm very happy with.