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Apr. 17th, 2009 10:03 amI just heard from somebody who had decided to close her Amazon account out in the wake of AmazonFail that she got a form letter back with the "ham-fisted" explanation and a non-closure of her account.
I said before that what happened still matters even if though it's been corrected, and I explained my reasoning there so I'm not going to bother repeating myself here. For all that, I personally wasn't about to close my account because I didn't consider the matter closed... there still was time for Amazon to realize its handling and explanation was inadequate, that they were still being "ham-fisted" in their nonxplanation. There still is time, but it's seeming less and less likely that they'll bother using it.
I know most companies will try to "save" accounts, requiring as many confirmations as they can wring out of a person before they'll close it. I know that in most cases closing an account with Amazon is a purely symbolic action, since a basic account simply makes it easier to order... it generates no automatic revenue for Amazon and I'm pretty sure you can still order stuff without registering an account. If you can't, you can sign up again in the very act of ordering something.
Practically speaking, the only difference between closing your Amazon account and not going back again and just not going back again is that in the former case you're letting Amazon know what's going on. You're sending them a message.
And they're giving every appearance that they're not listening... they're trying to tell us that we shouldn't think it's a big deal, they're repeating the same inadequate explanation that doesn't address what was underlying the "ham-fisted error", and worst of all, they're saying that the feelings and opinions of the GLBTQ community don't matter and we should take what we're given... the same message the "ham-fisted error" sent.
Not good, Amazon. Not good.
I said before that what happened still matters even if though it's been corrected, and I explained my reasoning there so I'm not going to bother repeating myself here. For all that, I personally wasn't about to close my account because I didn't consider the matter closed... there still was time for Amazon to realize its handling and explanation was inadequate, that they were still being "ham-fisted" in their nonxplanation. There still is time, but it's seeming less and less likely that they'll bother using it.
I know most companies will try to "save" accounts, requiring as many confirmations as they can wring out of a person before they'll close it. I know that in most cases closing an account with Amazon is a purely symbolic action, since a basic account simply makes it easier to order... it generates no automatic revenue for Amazon and I'm pretty sure you can still order stuff without registering an account. If you can't, you can sign up again in the very act of ordering something.
Practically speaking, the only difference between closing your Amazon account and not going back again and just not going back again is that in the former case you're letting Amazon know what's going on. You're sending them a message.
And they're giving every appearance that they're not listening... they're trying to tell us that we shouldn't think it's a big deal, they're repeating the same inadequate explanation that doesn't address what was underlying the "ham-fisted error", and worst of all, they're saying that the feelings and opinions of the GLBTQ community don't matter and we should take what we're given... the same message the "ham-fisted error" sent.
Not good, Amazon. Not good.
